Effective Date: 2 August 2026
At Scarab Jewellery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website, place an order, subscribe to our newsletter or contact us.
Information We Collect
We may collect personal information including:
- Your name
- Email address
- Telephone number
- Billing and delivery addresses
- Payment and order information
- Any information you provide when contacting us or requesting a bespoke jewellery consultation
We also collect limited technical information such as your IP address, browser type and website usage through cookies and analytics tools.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Respond to enquiries and customer support requests
- Provide bespoke jewellery consultations
- Communicate order updates
- Send newsletters and promotional emails (only if you have chosen to receive them)
- Improve our website, products and customer experience
- Meet our legal and regulatory obligations
We may process personal information in accordance with applicable privacy laws, including South Africa’s POPIA and, where applicable, international privacy regulations.
Payments
Online payments are processed securely through trusted third-party payment providers. Scarab Jewellery does not store your credit or debit card details.
Newsletter
If you subscribe to our newsletter, we may send you updates about new collections, special offers and jewellery news. You may unsubscribe at any time using the unsubscribe link included in every email.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic.
You can disable cookies through your browser settings, although some website features may not function correctly.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
We may share your information only with trusted service providers who assist us in operating our business, including:
- Payment processors
- Courier and delivery companies
- Website hosting providers
- Email marketing providers
- Analytics services
These providers only receive the information necessary to perform their services and are required to protect your information.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Your Rights
In accordance with the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permissible
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator if you believe your information has been handled unlawfully
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact page or by using the contact details provided on this website.